If you are having issues logging in, you can find help on our login issues page.
No, your security details, including your password and User ID, aren't case sensitive.
Click on the 'Forgotten your password?' or 'Having trouble logging in?' link. On the next screen you'll be asked for your user ID, first name, last name and date of birth. You can then choose to reset either your password or your password and memorable information.
If you choose to reset your password only, you'll need to enter and confirm your new password and then select a phone number for us to contact you on. You’ll then receive a One-Time Password through text if you have a selected a mobile number or over the phone if you have selected a landline or international phone number. Follow the instructions and your login information will be reset immediately.
If you choose to reset both your password and memorable information, you'll need to choose a new password and memorable information and then select a phone number for us to contact you on. You'll then receive a One-Time Password through text if you have a selected a mobile number or over the phone if you have selected a landline or international phone number. Follow the instructions and your login information will be reset immediately.
You may need to reset your password. To do so, go to the Internet Banking screen, click on the 'Forgotten your password?' link, and follow the
on-screen instructions.
If you're still unable to access Internet Banking, please call our helpdesk on 0345 835 3844 ( +44 203 284 1577 from overseas), between 7am-10pm from
Monday to Friday, or between 8am-6pm at weekends and one of our customer service agents will be able to help you. Textphone users who have a hearing or speech
impairment can call us on 0845 835 3840 (+44 1733 286 351 from overseas).
A user ID is the unique name you chose to login to online banking. To login to online banking you will need a user ID, password and memorable information.
It could be because you're trying to log on from a networked site (the office, for example). If so, please contact your Systems Administrator for help. It could also be because your browser settings are incompatible with the level of security maintained by Internet Banking. Check your browser for compatibility.
If you've been logged out because we suspect that you have a virus or malicious software on your computer, you can find useful information on our Malware page. If you still have trouble, please call our helpdesk on 0345 835 3844 (or +44 (0) 203 284 1577from outside the UK), Monday to Friday, 7.00am-10.00pm; Saturday and Sunday, 8.0am - 6.00pm